⚠ Important: By accessing or using our platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our platform.
1 Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and OneClickMsg ("Company," "we," "us," or "our"), governing your access to and use of our WhatsApp Business Messaging Platform (the "Service").
By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
2 Description of Service
OneClickMsg provides a WhatsApp Business Messaging Platform that enables businesses to:
- Send and receive WhatsApp messages via Meta's WhatsApp Business Cloud API
- Create, manage, and send WhatsApp message templates
- Conduct bulk messaging campaigns using CSV contact lists
- Track message delivery status (sent, delivered, read, failed)
- Manage contact conversations through a unified chat interface
- Generate delivery reports and analytics
- Upload and manage media files for use in templates
The Service operates as an interface to Meta's WhatsApp Business Cloud API. Message delivery is subject to Meta's infrastructure, policies, and availability.
3 Eligibility & Account Registration
3.1 Eligibility
- You must be at least 18 years of age to use this Service
- You must be a registered business entity or authorized representative of one
- You must have a valid WhatsApp Business Account approved by Meta
- You must comply with all applicable local laws in your jurisdiction
3.2 Account Responsibility
- You are responsible for maintaining the confidentiality of your login credentials
- You are responsible for all activity that occurs under your account
- You must immediately notify us of any unauthorized access or security breach
- You may not share account access with unauthorized third parties
3.3 Account Information
You agree to provide accurate, complete, and current information when registering. We reserve the right to suspend or terminate accounts with inaccurate information.
4 WhatsApp & Meta Compliance
Critical: Use of our Service is subject to Meta's WhatsApp Business Policies. Violation of Meta's policies may result in your WhatsApp Business Account being restricted or banned by Meta, independent of any action we take.
4.1 Meta's Policies
You agree to comply with:
4.2 User Consent
- You must obtain explicit opt-in consent from all recipients before sending them WhatsApp messages
- You must provide recipients with a clear and easy way to opt out
- You must honor opt-out requests immediately
- Marketing messages require specific opt-in from recipients
4.3 API Access
- Your WhatsApp Business API access token must be valid and kept secure
- You are responsible for renewing or updating access tokens when they expire
- We are not liable for message failures caused by expired or invalid tokens
5 Acceptable Use Policy
5.1 Permitted Use
You may use our Service only for lawful business purposes, including:
- Sending transactional messages to opted-in customers
- Sending approved marketing templates to opted-in recipients
- Customer support and service communications
- Educational and informational communications
5.2 Prohibited Use
You must NOT use our Service to:
- Send unsolicited messages (spam) to users who have not opted in
- Send messages containing illegal content, hate speech, harassment, or threats
- Engage in phishing, fraud, or deceptive practices
- Distribute malware, viruses, or harmful code
- Violate any person's intellectual property rights
- Send bulk messages at rates that violate Meta's ecosystem limits
- Impersonate any person, business, or organization
- Circumvent Meta's content policies or rate limits
- Use the platform for any illegal activity under applicable laws
- Resell or sublicense access to our platform without written authorization
Violation of this Acceptable Use Policy may result in immediate account termination without refund and may be reported to relevant authorities.
6 Message Templates
- All message templates must be submitted to and approved by Meta before use
- You are solely responsible for the content of templates you create
- Templates must comply with WhatsApp's template guidelines
- We do not guarantee template approval — approval is at Meta's sole discretion
- Rejected templates will not result in refunds of any template submission fees
- You must not create templates that violate Meta's content policies
7 Intellectual Property
7.1 Our Property
The OneClickMsg platform, including its software, design, features, and documentation, is owned by OneClickMsg and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service.
7.2 Your Content
You retain ownership of all content you upload to our platform (messages, templates, media files, CSV data). By using our Service, you grant us a limited license to process and transmit your content solely to provide the Service.
7.3 Feedback
If you provide suggestions or feedback about our Service, you grant us the right to use that feedback without obligation or compensation to you.
8 Payment & Billing
- Service fees, if applicable, are specified in your service agreement or subscription plan
- All fees are exclusive of applicable taxes (GST etc.) unless stated otherwise
- Fees for WhatsApp message conversations are determined by Meta and may vary
- We are not responsible for charges incurred through Meta's conversation-based pricing
- Refunds are provided at our discretion for unused service periods in case of technical failures on our part
- We reserve the right to change pricing with 30 days' notice
9 Limitation of Liability
To the maximum extent permitted by applicable law, OneClickMsg shall not be liable for:
- Message delivery failures — including failures due to Meta's infrastructure, network issues, or recipient settings
- Meta policy changes — including changes to WhatsApp Business policies that affect your ability to send messages
- Template rejections — Meta's decisions regarding template approval or rejection
- Account restrictions — WhatsApp account suspensions imposed by Meta
- Data loss — caused by events beyond our reasonable control
- Indirect damages — including loss of profits, revenue, goodwill, or business opportunities
Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid us in the three (3) months preceding the claim.
10 Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties, whether express, implied, or statutory, including:
- Warranties of merchantability or fitness for a particular purpose
- Guarantees of uninterrupted or error-free service
- Guarantees that messages will be delivered within any specific time frame
- Guarantees regarding the accuracy or reliability of delivery status reports
Service availability depends on Meta's WhatsApp Business API uptime, which is outside our control.
11 Termination
11.1 Termination by You
You may terminate your account at any time by contacting us. Upon termination, your access to the Service will cease and your data will be deleted within 30 days.
11.2 Termination by Us
We reserve the right to suspend or terminate your account immediately, without notice, if:
- You violate these Terms or our Acceptable Use Policy
- Your WhatsApp Business Account is suspended or banned by Meta
- We receive complaints of spam or policy violations from recipients
- Required by law or to protect the security of our platform
- You fail to pay applicable service fees
11.3 Effect of Termination
Upon termination, all rights granted to you under these Terms immediately cease. Sections relating to intellectual property, limitation of liability, disclaimers, and governing law survive termination.
12 Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.
Nothing in this clause prevents either party from seeking emergency injunctive relief in any jurisdiction.
13 Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes:
- The "Last Updated" date will be revised
- We will notify registered users via email at least 7 days before changes take effect
- Your continued use of the Service after the effective date constitutes acceptance
If you do not agree to revised Terms, you must stop using the Service and close your account before the effective date.
14 Contact Us
For questions, concerns, or notices regarding these Terms of Service:
For legal notices, please use email with "Legal Notice" in the subject line.