Automatically send order confirmations, dispatch updates, and delivery notifications on the channel your customers already check — instead of SMS they ignore or calls that don't connect.
SMS delivery is unreliable and gets filtered as spam; app notifications only reach customers who installed your app. WhatsApp has near-universal reach in India and message open rates far higher than SMS or email — which matters most exactly when a customer is anxiously waiting to know where their shipment is.
Send an instant WhatsApp confirmation the moment an order is placed, with order ID and expected dispatch date.
Trigger a template message the moment a shipment status changes in your system — no manual sending required.
Send secure one-time codes for delivery verification using Meta-approved authentication templates.
Automated reminders for cash-on-delivery amounts due, reducing failed collections at the doorstep.
Let customers check delivery status by messaging you directly, answered instantly by an automated flow.
Upload a CSV of today's shipments and send personalised dispatch updates to hundreds of customers in one go.
Upload your daily dispatch CSV straight into OneClickMsg's bulk sender, or connect your order-management system via API to trigger messages automatically on status changes. Every message is tracked for delivery and read status, so your ops team can see exactly which customers were notified and which weren't.
Yes — OneClickMsg exposes an API you can call from your order-management or dispatch system to trigger WhatsApp messages the moment a status changes, alongside the dashboard's bulk CSV upload for manual batches.
Yes, as long as customers have opted in (which placing an order with your business counts as) and you use Meta-approved message templates — utility-category templates like order and delivery updates are specifically designed for this.
OneClickMsg's reports show exactly which messages failed and why (invalid number, template rejected, etc.), with CSV export, so your team can follow up through an alternate channel instead of the failure going unnoticed.
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